Store Policies

Screen-Vault Store Policies

Product Disclaimer

All items sold by Screen-Vault are replicas. They are novelty and collectible products, not authentic or official items, and are not made, licensed, or endorsed by any government agency, law enforcement agency, or other organization they may resemble.

Screen-Vault products are not intended for official use in any case. They may not be used to represent, impersonate, or suggest affiliation with any agency, official, or organization.

Customers are responsible for using their purchases in compliance with all applicable laws. Some jurisdictions restrict the display of official-looking emblems, insignia, or markings, including on vehicles. Screen-Vault is not responsible for any misuse of its products.

By placing an order, you acknowledge that the items you purchase are replicas intended for novelty, display, or collection purposes only.

Return & Refund Policy

Screen-Vault accepts returns within 30 days of delivery on items in brand-new condition. Approved returns are refunded the order amount minus a 10% restocking fee. Return shipping is the customer's sole responsibility and is not refunded.

Return eligibility

To be accepted, a returned item must be in brand-new condition:

  • Unused, and not applied, installed, or altered
  • In its original packaging, with all labels, parts, and accessories included
  • Free of damage, marks, or any signs of wear

Items that arrive in any other condition will not be refunded and may be sent back to you at your expense.

How to start a return

  1. Email info@screen-vault.com within 30 days of delivery with your order number, the items you want to return, and the reason for the return.
  2. We will reply within [2 business days] with return instructions and the return address.
  3. Pack the items securely and ship them to the address provided. Returns sent without contacting us first may not be accepted.

Return shipping costs

Return shipping is solely the customer's responsibility, including postage and any insurance. You may ship your return with the carrier of your choice; we recommend a trackable service, since we cannot refund returns lost in transit. Return shipping costs are not refunded.

Refunds

Once your return arrives, we inspect it and email you the result. Approved refunds cover the full order amount and are issued to your original payment method within [5–7 business days]. Your bank or card issuer may take extra time to post the refund.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, incorrect, or incomplete, email info@screen-vault.com within [7] days of delivery with your order number and photos of the item and packaging. We will review the issue and send a replacement or issue a refund. If we ask you to send the item back, return shipping is the customer's responsibility.

International returns

International orders follow the same return rules. The customer pays return shipping and completes any customs paperwork needed to send the item back. Import duties, taxes, and customs fees paid to a carrier or customs authority are not refunded by Screen-Vault; please contact the party that collected them.

Questions

For help with a return, email info@screen-vault.com. Nothing in this policy limits any rights you have under applicable law.

Shipping Policy

Screen-Vault offers free shipping on every order delivered within the United States. International shipping is calculated at checkout based on your location.

Free U.S. shipping

Standard shipping is free on all orders shipped to U.S. addresses, with no minimum purchase. [Optional: list any faster shipping options and their prices, if offered.]

International shipping

We ship to the international destinations available at checkout. Shipping rates are calculated from your destination, your package's size and weight, and the shipping service you choose, and are shown before you pay.

International orders may be charged import duties, customs fees, or taxes such as VAT by the destination country. Unless these charges are included at checkout, they are the customer's responsibility. Customs processing can add time beyond the carrier's estimate.

Order processing

Most orders are processed within [1–2 business days] of your order confirmation email. Processing time is separate from transit time, and high order volume or holidays may extend it. You will receive a shipping confirmation email when your order leaves our facility.

Estimated delivery times

  • United States: typically [3–5 business days] after shipment
  • International: varies by destination, service, and customs; see the estimate shown at checkout

Delivery estimates are not guaranteed. Weather, carrier delays, holidays, and customs inspections may affect arrival times. If you need an order by a specific date, email info@screen-vault.com before ordering.

Tracking your order

Your shipping confirmation email includes a tracking number or link. Allow up to 48 hours for tracking to show updates. If tracking stops updating or your package appears lost, contact us with your order number and we will look into it.

Checking your shipping address

Please review your address carefully at checkout, including apartment, suite, and ZIP or postal code. If you spot a mistake, email info@screen-vault.com right away. We will try to help, but we cannot guarantee changes once an order has shipped.

Undeliverable and returned packages

If a package comes back to us because of an incorrect or incomplete address, a refused delivery, or an unclaimed shipment, we will contact you to arrange next steps. Reshipping an order returned for these reasons may require an additional shipping charge, which we will confirm with you first. If you prefer a refund instead, it is handled under our Return & Refund Policy, less any return shipping costs we incurred.

We do not charge you to fix delivery problems caused by our error or the carrier's.

Damaged or incorrect deliveries

Inspect your order when it arrives. If anything is damaged, defective, incorrect, or missing, email info@screen-vault.com promptly with your order number and photos. See our Return & Refund Policy for how we resolve these issues.

Contact us

Screen-Vault

Email: info@screen-vault.com

Nothing in this policy limits any rights you have under applicable law.

Privacy Policy

Effective date: October 1, 2026

Screen-Vault ("we," "us," or "our") collects only the information needed to run our store, fulfill your orders, and improve Screen-Vault.com. We do not sell your personal information.

Information we collect

  • Information you give us: your name, email address, shipping and billing addresses, phone number, and any messages you send us.
  • Order information: the items you buy, order history, and payment details. Payments are processed by our payment provider, [payment processor]; we do not store full card numbers.
  • Information collected automatically: your IP address, browser and device type, pages viewed, and how you arrived at our site, collected through cookies and similar tools.

How we use your information

  • Process, ship, and track your orders, and handle returns and refunds
  • Respond to your questions and send order and shipping updates
  • Prevent fraud and keep our site secure
  • Understand how our site is used so we can improve it
  • Send marketing emails, only if you opt in; you can unsubscribe at any time

How we share your information

We share personal information only with service providers that help us run the store, such as our e-commerce platform [platform name], payment processor, shipping carriers, and email and analytics services. They may use it only to provide those services to us. We may also disclose information when required by law, to protect our rights, or as part of a sale or transfer of our business.

Cookies

We use cookies to keep your cart working, remember your preferences, and measure site traffic. You can block or delete cookies in your browser settings, though some site features may not work without them.

How long we keep information

We keep personal information for as long as needed to fulfill orders, provide customer service, and meet our legal, tax, and accounting obligations. After that, we delete it or make it anonymous.

Your choices and rights

You may ask to access, correct, or delete the personal information we hold about you, or to opt out of marketing emails. Depending on where you live, including certain U.S. states and the European Union, you may have additional rights under local law. To make a request, email info@screen-vault.com. We may need to verify your identity before responding.

Children's privacy

Screen-Vault.com is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International visitors

Screen-Vault is based in the United States. If you visit or order from outside the U.S., your information will be processed and stored in the United States.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

Contact us

For privacy questions or requests, contact:

Screen-Vault | Email: info@screen-vault.com